1) You pay the 30% deposit to us
2) We prepare the machine for you after we receive your money.
3) We take photos/video for you when the machine is ready.
4) You pay the 70% balance to us after you see the photos and videos.
5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)
6) We send out all the documents to you to clean the customs and get the machine.
7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.
8) Everything is done now.
Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.
1) The time to prepare the machine is about 7-10 days,
2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.
3) the time from China port to Hamburg port is about 25 days.
Usually, we will need about 7-10 days to prepare the order after receiving the payment.
And if send by DHL air way, it will need about 7 days to reach you.
So totally it will need about 14-17 days if you choose DHL air way to your door.
Since we use DHL Hong Kong.
Below is the detail shipping procedure:
1) We send the item to our shipping company first.
2) Then our shipping company will send it to Hong Kong.
3) Then DHL Hong Kong will pick up the item.
4) Then we will give you the tracking number.
yes,
Warranty:
1) The warranty of machine is 14 months
2) The warranty of laser tube, focus lens. reflective mirror, beam combiner, water chiller,
air compressor, water separator, water pump, air pump and exhaust system are 6 months.
3) The warranty is dated from Ex Factory Date.
4) During warranty, we will send the parts to you for repairing/replacing.
5) When the warranty is over, we will charge for replacing.
6) If there’s any problem in future, we will give you tech support by sending email/telephone/skype and we will send you tech
documents to fix the problems.
7) The warranty is only valid for for customers who buy machine in the year of 2016.
during warranty, we send parts for replacement and provide tech support to you directly (by video, photo, telephone, mail support)
you can read the detail from our website:
if there’s any parts broken, just take a photo to us,
usually we will send the replacement one to you within 1-2 business days by DHL,
and it may cost about 4-7days to arrive at you.
if it’s the machine fault without knowing which part is broken,
usually our tech person will take about 1-4 days to judge the fault exist,
and then we will send a replacement part to you as soon as possible,
then it may cost about 4-7days to arrive at you by DHL.
All of our machine have pass through door design, thanks.